This is a useful website for volunteers who are new to a telephone befriending role and want to learn how to guide conversations and deal with sensitive issues and promote physical and mental health and wellbeing. You have to enrol to see videos and access the presentations but it is free of charge.

It includes prompts that the volunteers might wish to use to remind people about their mental and physical health whilst in isolation. There are tips on guiding a conversation, and if a person is having mental health problems, or drifting off and having negative thoughts, how they can help them to re-focus and think about the present.