HEAT provides mentoring support and advocacy to vulnerable households to ensure no one has to struggle between choosing to heat or eat. Our team of Energy Mentors provide independent, tailored advice to fuel-poor households experiencing energy crises. HEAT will be available to energy customers struggling with fuel bills living in England or Wales. 

We understand that these situations can be difficult and overwhelming for customers, so we take an empathetic and patient approach when working with them. We provide ongoing support throughout the process, helping customers understand their options and make informed decisions. This includes:

•           Tackling energy emergencies

•           Managing fuel debt and related issues,

•           Saving money on fuel bills

•           Accessing energy grants and crisis funds

•           Optimising energy usage

•           Increasing energy efficiencies

•           Providing specific energy advice and information.

Key target groups include:

•        People aged 65+

•        Low-income households

•        Out of work households

•        Households receiving Universal Credit

•        People with disabilities

•        Anyone in fuel poverty/struggling with fuel costs and is at risk of disconnecting