As part of our coverage of the best digital tools for service delivery, we highlighted chatbots as a solution for keeping in touch with service users. Here’s how to get started.

The chatbot as a tool for delivering information to large groups of people is having a bit of a moment. In the US, CDC (Centre for Disease Control and Prevention) has launched a ’coronavirus symptom self-checker’ chatbot for people unable to access healthcare services while under isolation, providing links to more information and advice on next steps. And now the NHS is reportedly in conversation with WhatsApp to build a chatbot to crack down on ’fake news’ and give people up-to-date information about the virus. Facebook is doing similar.

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