Host Organisation: Citizens Advice Cheshire North

Volunteer Receptionists on Monday and Thursday Mornings. Applicants need to have a confident and polite manner with members of the public, who may be vulnerable or upset. . Good organisational skills are required.

Opportunity Interests: Advice and Guidance Services, Carers, Community Events, Crime / Community Safety, Crisis or disaster relief, Families, Health and Wellbeing services, Housing, Lesbian/Gay/Bisexual/Transgender people, Men, Older People (60+), People who are unemployed, People with Disabilities, People with Drug & Alcohol Issues, People with Learning Disabilities, People with Mental Health Issues, Refugees, people seeking Asylum and immigrants, Social and Community Care, Victims of Crime, Voluntary and Community Sector Support, Women
Type of Activity: Administration
Location: Macclesfield
Days and Times for the Opportunity: Monday AM, Thursday AM

This role involves greeting clients as they walk through the door, explaining the Drop-in service process and asking clients to complete the Registration forms. You will need to keep the day sheet up to date and enter the clients details on to the computer database. The roles requires keeping clients informed of how long they might have to wait and updating the session supervisor with how busy the waiting room is. Full and comprehensive training will be given.

Volunteer Commitment: Long Term
Is a DBS check required for this role?: No
Skills and Qualifications Required:

Whilst no formal qualifications are required, applicants need to be calm and organised and be able to work with the public in a polite and confident manner. There is computer work, full training will be given but a basic understanding of computers is required. Applicants must be able to work within our confidentially and non-judgemental policies.

Are there any Gender or Age Restrictions?:
Do you have disabled access to the areas a volunteer would be sited?: No
Do you pay expenses?: Yes
If yes, for what and at what rate?:

Expenses are paid for travelling to and from the work place (from the local area) and for parking . Though we do ask volunteers to access the local free street parking when possible.

What support is available for the volunteer?:

Full training will be given. Initially this will involve observing one of our current Receptionists and then aiming to work solo when both the Volunteer and Training Manager feel the Volunteer is ready.

What training is available for the volunteer?:

Full training about Citizens Advice will be given, along with how to do the role and the computer systems.