Volunteer Receptionists on Monday and Thursday Mornings. Applicants need to have a confident and polite manner with members of the public, who may be vulnerable or upset. . Good organisational skills are required.
This role involves greeting clients as they walk through the door, explaining the Drop-in service process and asking clients to complete the Registration forms. You will need to keep the day sheet up to date and enter the clients details on to the computer database. The roles requires keeping clients informed of how long they might have to wait and updating the session supervisor with how busy the waiting room is. Full and comprehensive training will be given.
Whilst no formal qualifications are required, applicants need to be calm and organised and be able to work with the public in a polite and confident manner. There is computer work, full training will be given but a basic understanding of computers is required. Applicants must be able to work within our confidentially and non-judgemental policies.
Expenses are paid for travelling to and from the work place (from the local area) and for parking . Though we do ask volunteers to access the local free street parking when possible.
Full training will be given. Initially this will involve observing one of our current Receptionists and then aiming to work solo when both the Volunteer and Training Manager feel the Volunteer is ready.
Full training about Citizens Advice will be given, along with how to do the role and the computer systems.