Host Organisation: East Cheshire NHS Trust

Volunteer receptionist will signpost visitors and patients, register disabled car users, answer the phones and use the computer to look up appointments and patients' whereabouts

Opportunity Interests: Men, Older People (60+), People who are unemployed, People with Mental Health Issues, Women
Type of Activity: Administration, Providing Advice
Location: Macclesfield
Days and Times for the Opportunity: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM, Thursday AM, Thursday PM, Friday AM, Friday PM

The main reception at Macclesfield Hospital is a busy and varied place to volunteer. Our receptionists
Signpost people to various locations around the hospital
Register Blue Badge holders
Answer queries
This role is for a chatty individual who likes talking and helping people. Training is given on the computer and it is not technically difficult at all. The customer care staff in the office behind your desk are lovely and will always step in if you don't know the answer to a query.

Volunteer Commitment: Long Term
Is a DBS check required for this role?: No
Skills and Qualifications Required:

Volunteers are given full training on the computer programme PAS, which is used to locate patients on wards and also where appointments are and when. It is very simple to use. A cheerful and helpful attitude is very important and a smart appearance is desirable as you are the public face of the hospital when people arrive in.

Are there any Gender or Age Restrictions?: No
Do you have disabled access to the areas a volunteer would be sited?: Yes
Do you pay expenses?: Yes
If yes, for what and at what rate?:

35p per mile for a maximum distance of 10 miles each way

What support is available for the volunteer?:

You will get training on the PAS system and will spend time shadowing the customer care receptionist and other volunteer receptionists until you are confident enough to go solo. There is always someone in the back office if any problems arise.

What training is available for the volunteer?:

You will receive training on the PAS system
You will complete the Trust statutory and mandatory training
You will complete Information Governance training and WRAP training